Let other pens dwell on guilt and misery.

Jane Austen

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6 Simple Habits for Providing Great Customer Service

We’ve all experienced poor customer service. It happens at all levels of business. It happens in the line at the ticket counter all the way up to departments at the executive level. When you experience great customer service, though, it can also happen at any level: from the kind smile at the deli counter to the personal and comfortable interaction with your primary care physician. The difference that great service makes is measurable in the feelings left in your customer. It’s also measurable i

The Ultimate Packing List for Traveling with Kids

Traveling with kids can be stressful enough. You have the stress of keeping track of them in unfamiliar surroundings. You have to make sure they’re hydrated, fed, and slick with sunscreen. You have to keep them clean, safe, and entertained… all while trying to work in their afternoon nap. Sometimes we’re so busy fussing over these kids that we forget to enjoy our vacation! Well, today I will ease some of that stress for you (at least for the packing portion of your vacation). Let’s get right to

To Check or Not to Check

Essential Items to Pack in Your Carry-On Luggage Two of the most common nightmares for travelers are missing your connecting flight and losing your luggage. In both of these instances, you may be faced with having to survive a night without your essentials. Any woman will tell you it is not an option to skip a day with her skin care routine. This will surely lead to dire acne consequences. Today, I’m going to give you a comprehensive list of items and whether I advise you check those items or c

Family Friendly Vacations – Some highs and woes from this family’s travels

If you’re like me, you have a travel itch that has now rubbed off on your little ones. Years of family friendly vacations will do that! For over a decade, I had a job that made me eligible for some really excellent discounts on hotel stays and we have surely taken advantage of it with numerous family vacations over the years. To date, my nine-year old has visited nine U.S. states as well as Mexico and the Caribbean – all in her short lifetime. Then, just yesterday she asked me if our next vacati

Why write about travel?

I’m a freelance writer, but I’ve spent most of my adult life working in the hotel industry. While I’ve worked for well known hotel brands like Holiday Inn and Hilton, I’ve also worked for independent resorts, spas, and family owned boutique hotels. Working with such a wide range of hotels, I’ve encountered and served every type of traveler you can imagine: business travelers, family vacationers, honeymooner, sports teams, partiers, and grievers. Whatever the reason is for your travels, I’ve got
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